“Business by Personal Invitation"
Our business is built on one simple premise: In the business world, it’s important to truly ENGAGE with people on a personal level. A phone call can do more than all the email, texts, tweets, online ads, and other ways of communicating. Our calls focus on business development, not telemarketing. Consider customer retention rate for your business. Personal telephone calls will help earn customers for life (and be the “secret to your success”).
The Harvard Business Review reports the same findings as IBM has in over 35 years of annual studies:
“Companies can boost profits by almost 100 percent by retaining just five percent more of their customers” (Reichheld and Sasser, 1990).
What We Do
We make personal telephone calls to our clients’ existing customers or previously contacted prospects. We invite your prospects to experience your business services and become customers. We invite your customers to re-experience your business services. We represent your company professionally through personalized, customized and exclusive executive telephone outreach services. We focus on your business development with your customer’s happiness in mind.
Why We Believe in Personal Phone Calls for Business.
Our goal is to make your customers, clients and colleagues feel they are truly valued as people. We believe that warm, friendly, “non-pushy” professional calls will be welcomed by those receiving them and create a good and lasting impression for your business. Your business plan should earn customers for the life. So safeguard your customers’ loyalty through a telephone outreach program.
What Makes Our Services Different?
Our telephone outreach services give your business the competitive advantage.
Personal Phone calls:
- ENLARGE your business by pulling customers to you.
- EMPOWER your business by strengthening your relationships.
- ENGAGES your business by encouraging open and reliable communication with your customers.
- EXCITE and Interest your customers in your business services.
“I’m glad you called!”
How does a customer feel when they get a call?
After they buy, a follow-up calls says “Thank You for your business!”, “Are you satisfied?”, “How else can we serve you?” or “Is there anything we could or should do to make your experience with us better?”
How does a prospect feel when they get a follow up or “re-connecting" call?
When they are treated with sincerity, respect and told that the only thing the caller wants is to find ways to help them.
Ultimately, we can tell you that one of the most frequent things the folks we call tend to say is:
"I'm Glad You Called!"
It’s a busy, distracting world we live in, and many people say other things as well
“Oh, I must not have been listening because now that you’ve explained it to me, I DO want to talk about buying. I’m glad you called”!
“I appreciate the call because I need some help/something doesn’t seem to work right –and now I can get the help I need. Thanks for following up”!
Basic kindness and business etiquette are usually appreciated, and those are the qualities we put into our work.
Treating Customers Generously and Respectfully is in Our DNA
We have included some articles about the first generation businesspeople in Adele’s family. As with almost everyone’s family, they were immigrants who came to America from Lebanon to build a better life for themselves and their families. Adele’s grandparents, Najem & Anna Knieser were no different. Najem became a generous, successful and well respected business leader in the community. His hallmark was finding ways to help people personally and professionally through his retail business. Najem & Anna passed these honorable qualities on to their children, and grandchildren.
Why did they succeed so well? Simply put, they dealt honestly and fairly with everyone and they respected and valued their business relationships.
You can read about her family’s storied customer service skills, and the stature they had in their community because of their hard work, honesty, respectful attitude, faith and business performance.
We Continue That Family Tradition
Our Mission is to personally connect our clients with THEIR customers/clients and prospects. We do that through custom designed, personalized calls – NOT telemarketing “peddling,” but earnest and sincere contact to let them know that we actually care about them.
Our Goal is to help you grow your business and your relationships one call at a time. Each phone call is designed to be a “personal invitation” for the recipient to experience the quality of your business services.
Our Core Values might be called “corny” or old-fashioned, but our primary belief is in the Golden Rule – we treat YOUR clients as we treat you – with business courtesy and concierge-level etiquette.
We will ALWAYS do our best to represent YOU in the most professional manner possible at all times. We work WITH you to meet hard and fast but reasonable objectives.
Adele S. (Knieser) Busch, Owner
Adele S. Busch, President/CEO
Adele spent nearly 25 years in administrative and client services for various healthcare settings. She was responsible for collaborative efforts with patients, vendors, attorneys, insurance companies, and physicians, always in a highly professional, and friendly manner, especially on the telephone. Her work was recognized as meeting the highest standards. Her employers were always well represented by Adele, in and outside of the workplace.
Board Certified in Health Information Management by the American Health Information Management Association, Adele’s education, professional experience and training are exemplified in all her efforts. Adele recognizes and respects the integrity and confidentiality of business information. She is also proficient in researching information for business, academics, and healthcare.
Adele is also a lifelong learner. She earned a Magna Cum Laude Associate’s Degree from Columbus State Community College in 1996 and achieved a life-long goal of a Bachelor of Science Degree in Business 2016 from Indiana Wesleyan University College of Adult and Professional Studies. She is a Life Member of Phi Theta Kappa National Honors Society.
Perseverance and striving to gain more knowledge are also in her DNA. Adele is an avid reader of business history, biographies of noteworthy people, historical documentaries and Biblical history. Adele is also an enthusiastic Adult Education Advocate. She moderates the Adult Higher Education Group on LinkedIn (https://www.linkedin.com/groups/7033795). Adele is an EWI ASIST Scholarship Committee volunteer, a member of Columbus State Community College, Indiana Wesleyan University Alumni Associations, and a volunteer mentor to adult students.
Adele and her husband Roger have been married since 1982 and are the parents of 25-year old twin daughters. Roger and Adele Busch are active in their church community on a local and national level serving as a Lectors, Delegates to the National Apostolate of Maronites and Parish Advisory Council members. For fun, Adele’s enjoys business networking groups, time with family, scholarly reading and research, and working out at the gym. She is also slowly but surely learning to read, write and speak conversational Lebanese Arabic, the language of her family’s heritage.
Business Development Appointment Calls
- Connect with decision makers
- Recognize new opportunities
- Identify New Customers
Customer Follow-up Calls
- Reconnect with established customers.
- Continuity of customer care.
- Opportunity for additional business.
- Conference and seminar attendance.
- Gain important information.
- Impress recipients by showing you study your business closely.
Telephone Tips That SELL!
Get the e-book: Telephone Tips that SELL! 501 How to ideas and affirmations to help you get more business by phone! Written by Art Sobczak. Learn more about Art at www.businessbyphone.com
“Think Local, Act Global” (Verne Harnish, 2013)
Because of our relationships with various companies our potential is unlimited. We can reach anyone, anywhere from our headquarters in Hilliard, Ohio to cover many of our client’s needs. We can deliver for you through reliable, scalable telephone strategies- for ANY SIZE PROJECT – using customizable systems that generate high rates of responsiveness and lead generation.